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- Community support chat room
- Contact tranSMART developers and users directly by chat in the i2b2 tranSMART Slack: https://i2b2transmart.slack.com. You can request an account via support@transmartfoundation.org.
- Good for direct feedback on smaller issues.
- Community support forum/email list
- Ask the community on https://discuss.i2b2transmart.org/ (or on the Google forum transmart-discuss), wherein questions meet answers and comments grow to discussions.
- Good for larger questions around installation, data loading, use of the platform, propose new functionality, etc.
- TranSMART Foundation support helpdesk
- Ask the support helpdesk via support@transmartfoundation.org or post directly to the linked tranSMART Support Google Group.
- Good for requesting an account to access and contribute to this tranSMART Foundation Wiki and the JIRA issue tracker, for logging tranSMART bugs and issues and technical support questions.
- Contact the tranSMART Foundation directly for questions about the Foundation itself.
- TranSMART Foundation trainings and updates
- Attend or watch recordings of tranSMART Foundation training sessions to get more experience.
- Join the monthly i2b2 tranSMART Foundation community calls for the bigger picture.
- Axiomedix Support Platform
- Professional support platform for tranSMART , i2b2 and i2b2/tranSMART
- Free and open support knowledgebase, discussions, chats, etc.
- Subscription-based professional support (tier I-IV) for on-premise and cloud hosted platforms.
- See live at transmart.support.axiomedix.com and i2b2.support.axiomedix.com
- The Hyve tranSMART and Glowing Bear support
- Place a public message at our community support board or via email at development@thehyve.nl.
- For full SLA-level support contracts, please contact us via http://thehyve.nl/contact
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