Thank you for working with tranSMART. We'd be happy to help you with any problems!
Please include as much information as you can when asking support:
There are several channels to get help with any aspect of tranSMART:
These FAQs cover topics that appear frequently in support discussions.
Solr is an open source tool for indexing documents and/or database
queries for rapid search. It actually enables version complex optimization
of the search and results. In our case, it runs as a separate web service
on its own port, specifically it is (by default) running on
The tranSMART web application uses this web-based tool for its search
capabilities: the browse page, the sample explorer page, and portions of
the analysis page and GWAS page.
Often blank results or “failure to load” results can be attributed to the
fact that Solr is not running. As a “quick and dirty” check, log into your
tranSMART host and run the following unix command:
$ curl -o check.txt http://localhost:8983/solr/#/
You should receive a page, written to check.txt, that contains a comment
block, at around line 5 that start with "Licensed to the Apache Software
Foundation (ASF) . . .”. If you are unable to connect to the port, it means that solr is not running.
Also the command:
$ grep "title" check.txt
should return the line: